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Retail & Hardware ChannelFMCG · Skincare

Skincare for working hands, sold wherever working hands shop.

O'Keeffe's makes skin repair products for hands and feet: Working Hands, Healthy Feet and Lip Repair. The range is stocked through Australia's grocery, pharmacy and hardware majors. 121 Group runs the Australian business-to-consumer arm alongside sister brand Gorilla Glue.

O'Keeffe's
How it ran

O'Keeffe's, running the Australian direct-to-consumer arm of a shelf skincare brand.

The storefront is okeeffes.com.au on WooCommerce, Australian hosted, with hosting and maintenance handled by 121.

A brand-specific Google Ads account carries search built around the problems the products treat, cracked hands, split heels and dry lips, with Performance Max covering the catalogue. Creative is led by the brand's before-and-after results, ambassador content and its 25-year guaranteed-relief heritage.

Each brand is quoted and reported separately from the sister brand, so costs are visible per brand. Ad spend is passed through at cost, never marked up. National ranging across grocery, pharmacy and hardware is supported by the direct demand the programme creates.

What we run

The engagement.

01 · STOREFRONT

WooCommerce, AU-hosted

okeeffes.com.au on WooCommerce, Australian-hosted, with hosting and maintenance under one named monthly line.

02 · PAID MEDIA

Search that meets the symptom

A brand-specific Google Ads account. Search built around the problems the product solves, cracked hands, split heels, dry lips, plus Performance Max for the catalogue.

03 · CREATIVE

Before-and-after led

Creative built on the brand's strongest asset: real before-and-after results, ambassador content and a 25-year guaranteed-relief heritage.

What happened
National

Grocery, pharmacy and hardware ranging supported by direct demand

Per-brand

Named agency-fee line, separate from the sister brand

At cost

Ad spend passed through at cost, never marked up

3.3M campaign impressions across Meta and Google since February 2026, measured in 121's BigQuery ads warehouse. Figures verified against our own engagement records.

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COMMON QUESTIONS
What did 121 Group do for O'Keeffe's?

121 Group ran Google Ads, paid social and WooCommerce for O'Keeffe's. The site runs on WooCommerce.

What industry is this retail case study in?

O'Keeffe's operates in retail. 121 Group works across nine verticals, with case studies published for each.

Could 121 Group run a programme like this for us?

Yes. A senior strategist can talk through how we approach retail marketing, what a comparable programme would cover and how it would be measured, on a thirty minute call.

5.0 Google & Bark reviews · Month-to-month, no lock-ins · Media at cost, never marked up

Running a brand the retailers range but the consumer has to ask for?

Thirty-minute call. We'll review your channels, your tracking and your numbers, and tell you what we'd do differently.

Book a Discovery